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Arbitration Guidelines

BSC America Arbitration Policies

Driveability Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Frame Damage, altered, or repaired per NAAA Policy Yes Yes 7 days
Unibody Damage, altered, or repaired per NAAA Policy Yes Yes 7 days
Transmission problem* Yes No Sale day only
Engine problem Yes No Sale day only
Sludged engine Yes No Sale day only
Cracked or repaired block Yes No Sale day only
4x4 system inoperable* Yes No Sale day only
ABS problem* Yes No Sale day only
SRS-absence of or problems with airbags* Yes No Sale day only
Emission control equipment is missing, modified, or inoperable* Yes No Sale day only
Electrical problems* Yes No Sale day only

Historical, Non-Visible Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Taxis and police cars Yes Yes 7 days
Flood damage Yes Yes 7 days
Fuel conversion Yes Yes 7 days
Lemon Law/Manufacturers Buyback Yes No 7 days
Non-original engine (excludes items replaced under manufacturer Warranty – up to 4 yrs old) Yes No Sale day only
Not actual miles (previously TMU) Yes Yes 7 days
Canadian Yes Yes Sale day only
Salvage or reconstructed (including history) Yes Yes 7 days
State-issued VIN plates (reassigned public VINs) including kit vehicles Yes Yes 7 days
Gray market vehicles Yes Yes 7 days
Insurance and/or salvage Titles (including history) Yes Yes 7 days
Vehicles being sold with a CO, MSO or repo affidavit (if required by state law) Yes Yes 7 days
Vehicles being sold with no title (Bill of Sale only) Yes Yes 7 days after receipt of title

Non-arbitratable Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Glass damage No No None
Hail damage No No None
Logo or decal misrepresentation No No None
Tire problems No No None
Upholstery problems No No None
Visible body damage No No None

*Must announce Defects that are singularly more than $800 to repair.

**Arbitration Periods apply only if item is arbitrable, and sale day arbitration items are subject to time of day limitations.

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