Lot Operations Manager

Job Scope

This position manages and directs the daily activities of the facility’s lot personnel and the lot operations function for the Auction and ensures the efficient, orderly and proper staging and moving of vehicles on the lot and through the sales lanes.

Key Responsibilities

• Assist with lot operations on a daily basis to ensure efficient operations prior to and after sale
• Supervise the daily operation of the vehicle check-in area by supervising and coordinating the activities and the work flow of the sale lot drivers, check-in personnel, lane captains and other lot operations employees
• Ensure efficient lot operations by coordinating the movement of vehicles from check-in to the sale lanes
• Supervise flow to ensure that incoming vehicles are received, stocked-in, numerated and parked in the proper areas
• Provide quality service and interact with customers to resolve any problems that may occur
• Inspect and maintain lot operations equipment and ensure that it is functional and in good working condition
• Monitor lot damage, and meet with General Manager on a regular basis to review and resolve potential lot operations problems
• Coordinate with Reconditioning, Check-in, Factory and Fleet/Lease departments to schedule and prepare vehicles for sale, ensure accurate and efficient vehicle check in and proper sequence of vehicles
• Supervise and direct the work of lot operations employees by determining work procedures, preparing work schedules, expediting the workflow, assigning duties and monitoring work for accuracy and conformance to policies and procedures
• Assist General Manager in counseling and disciplining employees as necessary
• Under the direction of the General Manager, plan, monitor and evaluate employee job performance, and conduct performance appraisals
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Work in cooperation with safety leadership in support of all safety activities aligned with safety excellence
• Work with General Manager to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, quality work product, effective customer service and review

Qualifications

Education & Specialized Knowledge

• High School Diploma or equivalent required
• Valid driver’s License and good driving record required
• Minimum of 3 years operations experience preferred
• Experience in automobile industry or the Auction business required
• Strong communication and interaction skills required
• Competent supervisory and organizational skills required
• Good computer and software knowledge
• Ability to drive vehicles with standard and automatic transmission
• Regularly required to stand, walk, reach, talk and hear
• Frequently required to stoop, kneel, crouch, bend, squat and climb
• Manual dexterity, repetitive motion tasks
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus

Physical Working Conditions: 

This position is subject to both inside and outside environmental working conditions, including temperature changes, outside weather conditions, and slightly elevated ambient noise levels.

Physical Requirements:

• Sitting for extended periods of time
• Ability to type
• Speaking, seeing, hearing
• Bending, reaching, stooping, walking, standing
• Ability to lift up to twenty pounds

Full Benefits package available including Medical, Dental, Vision, Life & 401K.