- All arbitration must be handled through the Auction Arbitration Department.
- Unless otherwise noted, arbitration claims must be brought to Auction Arbitration within one hour after the lane in which it was purchased closes.
- Regardless of light, any vehicle selling for $3,000 or less is automatically AS- IS and cannot be arbitrated for any reason except odometer or title discrepancy.
- All vehicles must be turned in for Arbitration by 4pm on sale day.
- Inoperable odometers must be brought to the Auction Management’s attention by 4pm – the day of the sale. Vehicles must be on Auction premises to be verified.
- Missing or deployed airbags, on Green Light units only, must be brought to Auction Management’s attention by 4pm day of sale. Unit must be on Auction premises.
- Emission control equipment missing or inoperable must be brought to Auction Management’s attention by 4pm day of sale (subject to $800 repair limitation). Unit must be on Auction premises.
- Visible Defects are not grounds for arbitration.
- Air Conditioning defects not subject to arbitration.
- Oil leaks and/or Transmission leaks are not subject to arbitration unless deemed excessive.
- Convertible tops within 4 model years are eligible for arbitration. Power Accessory’s (including sunroof & convertible tops older than four model years) defects not subject to arbitration.
- The Auction will not be involved in arbitration, adjustment or settlement of any defect or claim on units sold outside of auction block. Such sales are considered AS-IS and cannot be arbitrated for any reason except frame, odometer, flood or title discrepancy except for units $3,000 and under which can only be arbitrated for odometer and title discrepancies.
- Check Engine, ABS, Air Bag, Fluid Level, Seat Belt Lights are not subject to arbitration, however mechanical issues over $800 that are the root cause of the light are subject to arbitration on Green Light units only.
- All guarantees as stated by the Seller are those of the Seller only. The Auction makes no representations or guarantees as to the description, equipment, history, warranties, service policy, title status/accuracy or odometer on any vehicle sold or offered for sale.
- The auction does not guarantee or get involved in any factory or dealer warranty coverage issues on vehicles sold or offered for sale.
- Audio visual electronic equipment is not subject to arbitration. Missing Navigation disks are not covered by Arbitration.
- No Arbitration on vehicles over 20 years old – AS-IS
- The Auction does not guarantee the information listed in Electronic Vehicle Data Histories and may not accept arbitration claims based solely on EDVH data.
- The Auction does not guarantee any warranty books, VIN plates, or the year of kit vehicles, trailers, motorcycles, watercraft, recreational vehicles, antique, homemade or modified vehicles. All of these vehicles are sold AS-IS and have no odometer and/or frame guarantee. The auction does not guarantee titles on watercraft.
- Donation Vehicles designated as Lanes 14 and 15 are sold AS-IS and “WHERE-IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind – including frame or flood, with the exception of unannounced title or odometer issues.
- Vehicles sold in Lanes 51 and 52 – Insurance Consignment, Damaged Rentals and Salvage are all sold AS-IS and “WHERE IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind- including frame or flood, with the exception of unannounced title or odometer issues.
- The Auction Arbitrator will inspect only the defect which is on the arbitration form. Each vehicle is allowed one chance at mechanical arbitration. If price adjustment is made and accepted, vehicle becomes AS-IS property of Buyer and is not subject to any further arbitration for mechanical defects or adjustments.
- Wearable items, including clutches, are not subject to arbitration.
- Wearable Items: Auction will not arbitrate vehicles for wearable items normally worn vs excessively worn or inoperative (not inherent). For purposes of this policy wearable items are defined as parts of the vehicle that the manufacturer recognizes the need for replacement/adjustment during the expected life of the vehicle driven the average miles per model year (15k). These items are normally identified in the Owner’s Manual for routine check and replacement and would include, but are not limited to, air ride suspensions, other suspension components, tires, wipers, brake pads, shoes, rotors, belts, hoses, lubricants/fluids, timing belts, bulbs, filters, shocks and struts.
- Arbitration claims involving Auction’s use of outside labor and/or expense will be charged against responsible dealer (to be determined by Auction).
- Seller will not be paid for vehicles in arbitration unless or until arbitration is settled and vehicles are sold.
- The decision of the Auction Arbitration Department is final and binding on both the Buyer and Seller.
- Vehicles with more than 500 miles on odometer then originally sold will not be considered for arbitration.
- Mile One vehicles sold in lane 4 are not eligible for arbitration.
- Transportation costs will not be reimbursed per auction policy.
- Arbitration Periods apply only if item is arbitrable, and sale day arbitration items are subject to time of day limitations.
Driveability Issues
| Seller Disclosure Requirements or Can Be Arbitrated | Green Light | Red Light | Arbitration Period** |
|---|---|---|---|
| Frame Damage, altered, or repaired per NAAA Policy | Yes | Yes | 7 days |
| Unibody Damage, altered, or repaired per NAAA Policy | Yes | Yes | 7 days |
| Transmission problem* | Yes | No | Sale day only |
| Engine problem | Yes | No | Sale day only |
| Sludged engine | Yes | No | Sale day only |
| Cracked or repaired block | Yes | No | Sale day only |
| 4×4 system inoperable* | Yes | No | Sale day only |
| ABS problem* | Yes | No | Sale day only |
| SRS-absence of or problems with airbags* | Yes | No | Sale day only |
| Emission control equipment is missing, modified, or inoperable* | Yes | No | Sale day only |
| Electrical problems* | Yes | No | Sale day only |
Historical, Non-Visible Issues
| Seller Disclosure Requirements or Can Be Arbitrated | Green Light | Red Light | Arbitration Period** |
|---|---|---|---|
| Taxis and police cars | Yes | Yes | 7 days |
| Flood damage | Yes | Yes | 7 days |
| Fuel conversion | Yes | Yes | 7 days |
| Lemon Law/Manufacturers Buyback | Yes | No | 7 days |
| Non-original engine (excludes items replaced under manufacturer Warranty – up to 4 yrs old) | Yes | No | Sale day only |
| Not actual miles (previously TMU) | Yes | Yes | 7 days |
| Canadian | Yes | Yes | Sale day only |
| Salvage or reconstructed (including history) | Yes | Yes | 7 days |
| State-issued VIN plates (reassigned public VINs) including kit vehicles | Yes | Yes | 7 days |
| Gray market vehicles | Yes | Yes | 7 days |
| Insurance and/or salvage Titles (including history) | Yes | Yes | 7 days |
| Vehicles being sold with a CO, MSO or repo affidavit (if required by state law) | Yes | Yes | 7 days |
| Vehicles being sold with no title (Bill of Sale only) | Yes | Yes | 7 days after receipt of title |
Non-arbitratable Issues
| Seller Disclosure Requirements or Can Be Arbitrated | Green Light | Red Light | Arbitration Period** |
|---|---|---|---|
| Glass damage | No | No | None |
| Hail damage | No | No | None |
| Logo or decal misrepresentation | No | No | None |
| Tire problems | No | No | None |
| Upholstery problems | No | No | None |
| Visible body damage | No | No | None |
*Must announce Defects that are singularly more than $800 to repair.
**Arbitration Periods apply only if item is arbitrable, and sale day arbitration items are subject to time of day limitations.
