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Arbitration Guidelines

  • All arbitration must be handled through the Auction Arbitration Department.
  • Unless otherwise noted, arbitration claims must be brought to Auction Arbitration within one hour after the lane in which it was purchased closes.
  • Regardless of light, any vehicle selling for $3,000 or less is automatically AS- IS and cannot be arbitrated for any reason except odometer or title discrepancy.
  • All vehicles must be turned in for Arbitration by 4pm on sale day.
  • Inoperable odometers must be brought to the Auction Management’s attention by 4pm – the day of the sale. Vehicles must be on Auction premises to be verified.
  • Missing or deployed airbags, on Green Light units only, must be brought to Auction Management’s attention by 4pm day of sale. Unit must be on Auction premises.
  • Emission control equipment missing or inoperable must be brought to Auction Management’s attention by 4pm day of sale (subject to $600 repair limitation). Unit must be on Auction premises.
  • Visible Defects are not grounds for arbitration.
  • Air Conditioning defects not subject to arbitration.
  • Oil leaks and/or Transmission leaks are not subject to arbitration unless deemed excessive.
  • Power Accessory (including sunroof & convertible top) defects not subject to arbitration.
  • The Auction will not be involved in arbitration, adjustment or settlement of any defect or claim on units sold outside of auction block. Such sales are considered AS-IS and cannot be arbitrated for any reason except frame, odometer, flood or title discrepancy except for units $3,000 and under which can only be arbitrated for odometer and title discrepancies.
  • Check Engine, ABS, Air Bag, Fluid Level, Seat Belt Lights are not subject to arbitration, however mechanical issues over $600 that are the root cause of the light are subject to arbitration on Green Light units only.
  • All guarantees as stated by the Seller are those of the Seller only. The Auction makes no representations or guarantees as to the description, equipment, history, warranties, service policy, title status/accuracy or odometer on any vehicle sold or offered for sale.
  • The auction does not guarantee or get involved in any factory or dealer warranty coverage issues on vehicles sold or offered for sale.
  • Audio visual electronic equipment is not subject to arbitration. Missing Navigation disks are not covered by Arbitration.
  • No Arbitration on vehicles over 20 years old – AS-IS
  • The Auction does not guarantee the information listed in Electronic Vehicle Data Histories and may not accept arbitration claims based solely on EDVH data.
  • The Auction does not guarantee any warranty books, VIN plates, or the year of kit vehicles, trailers, motorcycles, watercraft, recreational vehicles, antique, homemade or modified vehicles. All of these vehicles are sold AS-IS and have no odometer and/or frame guarantee. The auction does not guarantee titles on watercraft.
  • Donation Vehicles designated as Lanes 14 and 15, and Car & Truck Lane 35 are sold AS-IS and “WHERE-IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind – including frame or flood, with the exception of unannounced title or odometer issues.
  • Vehicles sold in Lanes 51 and 52 – Insurance Consignment, Damaged Rentals and Salvage are all sold AS-IS and “WHERE IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind- including frame or flood, with the exception of unannounced title or odometer issues.
  • The Auction Arbitrator will inspect only the defect which is on the arbitration form. Each vehicle is allowed one chance at mechanical arbitration. If price adjustment is made and accepted, vehicle becomes AS-IS property of Buyer and is not subject to any further arbitration for mechanical defects or adjustments.
  • Mechanical repairs less than $600 are considered minor and not subject to arbitration.
  • Wearable items, including clutches, are not subject to arbitration.
  • Arbitration claims involving Auction’s use of outside labor and/or expense will be charged against responsible dealer (to be determined by Auction).
  • Seller will not be paid for vehicles in arbitration unless or until arbitration is settled and vehicles are sold.
  • The decision of the Auction Arbitration Department is final and binding on both the Buyer and Seller.
  • Vehicles with more than 500 miles on odometer then originally sold will not be considered for arbitration.
  • Mile One vehicles sold in lane 4 are not eligible for arbitration.
  • Transportation costs will not be reimbursed per auction policy.
  • Arbitration Periods apply only if item is arbitrable, and sale day arbitration items are subject to time of day limitations.

Driveability Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Frame Damage, altered, or repaired per NAAA Policy Yes Yes 7 days
Unibody Damage, altered, or repaired per NAAA Policy Yes Yes 7 days
Transmission problem* Yes No Sale day only
Engine problem Yes No Sale day only
Sludged engine Yes No Sale day only
Cracked or repaired block Yes No Sale day only
4×4 system inoperable* Yes No Sale day only
ABS problem* Yes No Sale day only
SRS-absence of or problems with airbags* Yes No Sale day only
Emission control equipment is missing, modified, or inoperable* Yes No Sale day only
Electrical problems* Yes No Sale day only

Historical, Non-Visible Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Taxis and police cars Yes Yes 7 days
Flood damage Yes Yes 7 days
Fuel conversion Yes Yes 7 days
Lemon Law/Manufacturers Buyback Yes No 7 days
Non-original engine (excludes items replaced under manufacturer Warranty – up to 4 yrs old) Yes No Sale day only
Not actual miles (previously TMU) Yes Yes 7 days
Canadian Yes Yes Sale day only
Salvage or reconstructed (including history) Yes Yes 7 days
State-issued VIN plates (reassigned public VINs) including kit vehicles Yes Yes 7 days
Gray market vehicles Yes Yes 7 days
Insurance and/or salvage Ttitles (including history) Yes Yes 7 days
Vehicles being sold with a CO, MSO or repo affidavit (if required by state law) Yes Yes 7 days
Vehicles being sold with no title (Bill of Sale only) Yes Yes 7 days after receipt of title

Non-arbitratable Issues

Seller Disclosure Requirements or Can Be Arbitrated Green Light Red Light Arbitration Period**
Glass damage No No None
Hail damage No No None
Logo or decal misrepresentation No No None
Tire problems No No None
Upholstery problems No No None
Visibile body damage No No None

*Must announce Defects that are singularly more than $600 to repair.

**Arbitration Periods apply only if item is arbitrable, and sale day arbitration items are subject to time of day limitations.

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