All arbitration must be handled through the Auction Arbitration Department.

Unless otherwise noted arbitration claims must be brought to Auction Arbitration within one hour after the lane in which it was purchased closes.

Inoperable odometers must be brought to the Auction Management’s attention by 5pm -the day of the sale. Vehicles must be on Auction premises to be verified.

Missing or deployed airbags, on Green Light units only, must be brought to Auction Management’s attention by 5pm day of sale. Unit must be on Auction premises.

Emission control equipment missing or inoperable must be brought to Auction Management’s attention by 5pm day of sale (subject to $500 repair limitation). Unit must be on Auction premises.

Visible Defects are not grounds for arbitration.

Air Conditioning defects not subject to arbitration.

Oil leaks and/or Transmission leaks are not subject to arbitration unless deemed excessive.

Oil leaks and/or Transmission leaks are not subject to arbitration unless deemed excessive.

Power Accessory (including sunroof & convertible top) defects not subject to arbitration.

The Auction will not be involved in arbitration, adjustment or settlement of any defect or claim on units sold outside of auction block. Such sales are considered AS-IS and cannot be arbitrated for any reason except frame, odometer, flood or title discrepancy except for units $3,000 and under which can only be arbitrated for odometer and title discrepancies.

Check Engine, ABS, Air Bag, Fluid Level, Seat Belt Lights are not subject to arbitration, however mechanical issues over $500 that are the root cause of the light are subject to arbitration on Green Light units only.

All guarantees as stated by the Seller are those of the Seller only. The Auction makes no representations or guarantees as to the description, equipment, history, warranties, service policy, title status/accuracy or odometer on any vehicle sold or offered for sale.

The auction does not guarantee or get involved in any factory or dealer warranty coverage issues on vehicles sold or offered for sale.

Audio visual electronic equipment is not subject to arbitration. Missing Navigation disks are not covered by Arbitration.

No Arbitration on vehicles over 20 years old – AS-IS

The Auction does not guarantee information listed in Electronic Vehicle Data Histories and may not accept arbitration claims based solely on EDVH data.

The Auction does not guarantee any warranty books, VIN plates, or the year of kit vehicles, trailers, motorcycles, watercraft, recreational vehicles, antique, homemade or modified vehicles. All of these vehicles are sold AS-IS and have no odometer and/or frame guarantee. The auction does not guarantee titles on watercraft.

Donation Vehicles designated as Lanes 14 and 15, and Car & Truck Lane 35 are sold AS-IS and “WHERE-IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind – including frame or flood, with the exception of unannounced title or odometer issues.

Vehicles sold in Lanes 51 and 52 – Insurance Consignment, Damaged Rentals and Salvage are all sold AS-IS and “WHERE IS”. There is no arbitration on these vehicles for any reason regardless of faults or conditions of any kind- including frame or flood, with the exception of unannounced title or odometer issues.

The Auction Arbitrator will inspect only the defect which is on the arbitration form. Each vehicle is allowed one chance at mechanical arbitration. If price adjustment is made and accepted, vehicle becomes AS-IS property of Buyer and is not subject to any further arbitration for mechanical defects or adjustments.

Mechanical repairs less than $500 are considered minor and not subject to arbitration.

Wearable items, including clutches, are not subject to arbitration.

Arbitration claims involving Auction’s use of outside labor and/or expense will be charged against responsible dealer (to be determined by Auction).

Seller will not be paid for vehicles in arbitration unless or until arbitration is settled and vehicles are sold.

The decision of the Auction Arbitration Department is final and binding on both the Buyer and Seller.

Vehicles with more than 500 miles on odometer then originally sold will not be considered for arbitration.

All vehicles sold in lane 4 are not eligible for arbitration.

Arbitration Periods apply only if item is arbitratable, and sale day arbitration items are subject to time of day limitations.

Seller Disclosure Requirements or Can Be Arbitrated
Green Light
Red Light
Arbitration Period **
DRIVEABILITY ISSUES
 
 
 
Frame Damage, altered, or repaired per NAAA Policy
Yes
Yes
7 Days
Unibody Damage, altered, or repaired per NAAA Policy
Yes
Yes
7 Days
Transmission Problem *
Yes
No
Sale Day Only
Engine Problem
Yes
No
Sale Day Only
Sludged Engine
Yes
No
Sale Day Only
Cracked or repaired block
Yes
No
Sale Day Only
4×4 system inoperable *
Yes
No
Sale Day Only
ABS Problem *
Yes
No
Sale Day Only
SRS-absence of or problems with (airbags) *
Yes
No
Sale Day Only
Emission Control equipment missing, modified, or inoperable *
Yes
No
Sale Day Only
Electrical Problems*
Yes
No
Sale Day Only
HISTORICAL-NON_VISIBLE ISSUES
 
 
 
Taxis and Police Cars
Yes
Yes
7 Days
Flood Damage
Yes
Yes
7 Days
Fuel Conversion
Yes
Yes
7 Days
Lemon Law/Manufacturers Buyback
Yes
No
7 Days
Logo or Decal Misrepresentation
Yes
Yes
Sale Day Only
Non-original engine (excludes items replaced under Manufacturer Warranty – up to 4 yrs old)
Yes
No
Sale Day Only
Not Actual Miles (Previously TMU)
Yes
Yes
7 Days
Canadian
Yes
Yes
Sale Day Only
Salvage or Reconstructed (including History)
Yes
Yes
7 Days
State-Issued VIN Plates (reassigned public VIN’s) including kit vehicles
Yes
Yes
7 Days
Gray Market Vehicles
Yes
Yes
7 Days
Insurance and/or Salvage Titles (including History)
Yes
Yes
7 Days
Vehicles being sold with a CO, MSO or Repo Affidavit (if required by state law)
Yes
Yes
7 Days
Vehicles being sold with no title (Bill of Sale only)
Yes
Yes
7 Days After Receipt of Title
NON-ARBITRATABLE ISSUES
 
 
 
Glass damage
No
No
None
Hail damage
No
No
None
Tire problems
No
No
None
Upholstery Problems
No
No
None
Visible body damage
No
No
None

* Must announce Defects that are singularly more than $500 to repair.

** Arbitration Periods apply only if item is arbitratable, and sale day arbitration items are subject to time of day limitations.